Terms of Use & Conditions

Last updated: September 6, 2026

Welcome to Locks-On-Line. These Terms of Use and Conditions ("Terms") govern your access to and use of the website https://www.locks-on-line.com/ (the "Website") and your purchase of products from Locks-On-Line.

By accessing the Website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About Us

Locks-On-Line is operated by:

Mt-2024 Ltd
VAT No.: BG 207788651
Sofia, Bulgaria

Contact information is available through our Contact page.

For questions concerning an order, product, payment, delivery, or return, please contact us using the contact details provided on the Website.

2. Use of the Website

You may use the Website for lawful purposes only.

You agree not to:

• use the Website for any unlawful or fraudulent purpose;
• attempt to gain unauthorized access to the Website, its systems, or another customer's account;
• interfere with the operation or security of the Website;
• introduce malicious software, viruses, or other harmful code;
• copy, reproduce, distribute, or commercially exploit Website content without our prior written permission;
• use automated systems to scrape, copy, or collect substantial portions of the Website without permission; or
• provide false, inaccurate, or misleading information when placing an order or creating an account.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, availability information, and prices displayed on the Website are accurate.

However:

• product photographs may differ slightly from the actual product;
• manufacturers may change specifications, packaging, or product appearance without notice;
• measurements and technical specifications should be checked carefully before ordering;
• availability may change between the time a product is displayed and the time an order is processed; and
• minor typographical or technical errors may occur.

If a significant error affects your order, we will contact you and provide appropriate options in accordance with applicable law.

4. Security Products and Customer Responsibility

Locks, cylinders, padlocks, safe locks, keys, locking systems, and related hardware are security products.

You are responsible for selecting products that are suitable for your particular application, door, vehicle, container, safe, gate, or other installation.

Where appropriate, we strongly recommend consulting a qualified locksmith or other suitably qualified professional before installation.

Unless expressly stated otherwise, Locks-On-Line does not guarantee that a particular product will meet a customer's specific security requirements, insurance requirements, building requirements, or regulatory requirements.

The customer is responsible for ensuring that the purchase and use of a product is lawful in the country and location where it will be used.

5. Orders

When you place an order through the Website, you are making an offer to purchase the selected products subject to these Terms.

An order acknowledgement or automated confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse or cancel an order, including where:

• a product is unavailable;
• there is an obvious pricing or product-description error;
• we cannot obtain the product from our supplier;
• payment cannot be verified or completed;
• delivery to the requested destination is unavailable;
• we have reasonable grounds to suspect fraud or unauthorized use of payment information; or
• applicable law prevents us from completing the transaction.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected products using the applicable payment method.

6. Prices and Currency

Prices are displayed on the Website in the currency selected by the customer.

Prices may change at any time before an order is accepted.

Unless otherwise stated at checkout, applicable delivery charges, taxes, duties, customs charges, or other costs may be payable in addition to the product price.

For international orders, the customer is responsible for understanding and paying any import duties, customs charges, local taxes, or other charges imposed by the destination country where legally applicable.

7. Payment

Payment must be completed using the payment methods made available during checkout.

We may use third-party payment providers to process payments. Payment information may therefore be processed by those providers in accordance with their own terms and privacy policies.

We do not knowingly retain complete payment-card details except where necessary and legally permitted for the operation of the payment service.

8. Delivery

We ship products to destinations displayed as available during checkout.

Delivery methods, estimated delivery times, and shipping charges are displayed during the ordering process where available.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including:

• postal or courier delays;
• customs processing;
• weather or natural events;
• strikes or transportation disruption;
• incorrect or incomplete delivery information;
• import restrictions; or
• other events beyond our reasonable control.

Customers should provide a complete and accurate delivery address and, where required for courier delivery, a valid telephone number.

For international shipments, the customer may be responsible for customs clearance, import documentation, duties, taxes, and other destination-country requirements.

9. Inspection on Delivery

Customers should inspect packages and products as soon as reasonably possible after delivery.

If a package appears seriously damaged on arrival, customers should, where possible, document the condition of the package and contact us promptly.

If a product is damaged, defective, incorrect, or missing, please contact us as soon as possible with the order number and relevant photographs or other evidence.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer-protection law.

10. Returns and Cancellation Rights

Consumers within the European Union may have statutory rights to cancel certain distance contracts and return eligible products.

Our current return procedure and applicable return period are described on our Returns page.

Unless otherwise required by applicable law, returned products should be unused, complete, and in their original condition and packaging where reasonably possible.

Certain products may be excluded from cancellation or return where permitted by applicable law, including products that are made to the customer's specifications, personalized, or otherwise fall within a statutory exception.

Where a product has been used or handled beyond what is reasonably necessary to establish its nature, characteristics, and functionality, we may be entitled to account for any resulting reduction in value where permitted by law.

Our Returns Policy forms part of these Terms.

11. Product Compatibility and Installation

Customers are responsible for confirming product compatibility before purchase.

This is particularly important for:

• door cylinders;
• mortice locks;
• safe locks;
• vehicle or container locks;
• replacement locking mechanisms;
• keyed-alike systems;
• replacement keys; and
• products requiring specific dimensions or configurations.

Product installation should be carried out by a competent person where appropriate.

We are not responsible for installation costs or consequential costs arising from a customer's failure to verify compatibility before ordering, except where liability cannot legally be excluded.

12. Keys, Key Codes and Security Information

Where products are supplied with keys, key codes, security cards, or other security-related information, customers are responsible for keeping such information secure.

Customers should not provide key codes, security-card information, photographs of keys, or other sensitive security information to unauthorized persons.

Where a manufacturer imposes particular requirements for the duplication or replacement of keys, those requirements may apply.

13. Intellectual Property

All Website content, including text, photographs, graphics, logos, product descriptions, page layouts, and other materials, is owned by or licensed to Locks-On-Line or its respective rights holders unless otherwise stated.

You may access and use Website content for personal, non-commercial purposes in connection with using the Website and purchasing products.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit Website content without prior written permission, except where permitted by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

14. Reviews and User-Submitted Content

If you submit a product review, photograph, comment, question, or other content to the Website, you confirm that:

• you have the right to submit the content;
• the content is accurate to the best of your knowledge;
• the content does not infringe another person's rights;
• the content is not unlawful, defamatory, abusive, misleading, or fraudulent; and
• the content does not contain confidential or sensitive security information.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish that content for purposes connected with operating and promoting the Website, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

15. Third-Party Websites and Services

The Website may contain links to third-party websites or services.

We are not responsible for the availability, content, security, privacy practices, or terms of third-party websites.

Your use of third-party services is subject to the terms and policies of the relevant third party.

16. Website Availability

We aim to keep the Website available and functioning correctly but do not guarantee that it will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or modify the Website for maintenance, updates, security reasons, technical problems, or other operational reasons.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Locks-On-Line shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or products purchased through it.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms affects mandatory consumer rights, statutory guarantees, or other rights that cannot legally be excluded or limited.

18. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, war, terrorism, government action, strikes, transportation disruption, telecommunications or internet failures, supply-chain disruption, customs delays, epidemics, or other events that could not reasonably have been prevented or overcome.

Where such an event affects an order, we will make reasonable efforts to inform the customer and take appropriate steps to minimize the impact.

19. Privacy

Our collection and use of personal data is governed by our Privacy Policy.

By using the Website, you acknowledge that personal data may be processed as described in that policy and as otherwise permitted or required by applicable law.

20. Consumer Protection

Nothing in these Terms is intended to restrict any mandatory rights available to consumers under applicable European Union, Bulgarian, or other applicable consumer-protection legislation.

Where a mandatory consumer law provides rights that are more favorable to the customer than these Terms, that mandatory law will prevail.

21. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable to Locks-On-Line and Mt-2024 Ltd, without prejudice to mandatory consumer-protection rights that apply in the customer's country of residence.

Where permitted by applicable law, disputes shall be subject to the jurisdiction of the competent courts in Bulgaria.

Consumers may also have the right to use alternative dispute-resolution mechanisms or courts available under the mandatory laws of their country of residence.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, legal requirements, or Website.

The current version will be published on the Website with the applicable "Last updated" date.

Changes will not retroactively alter the contractual rights applicable to an order that has already been accepted, except where required or permitted by law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

24. Entire Agreement

These Terms, together with the applicable Privacy Policy, Returns Policy, Shipping Policy, and other policies expressly incorporated into them, constitute the terms governing your use of the Website and your purchase of products from Locks-On-Line, subject to any mandatory rights provided by applicable law.

25. Contact

If you have questions about these Terms, an order, or a product, please contact Locks-On-Line through the contact details provided on the Website.

Locks-On-Line / Mt-2024 Ltd
VAT No.: BG 207788651
Sofia, Bulgaria
Phone / WhatsApp: +359 896210063

Website: https://www.locks-on-line.com/

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Important: These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns Policy.