Returns

The return policy for Locks-On-Line outlines the following conditions and procedures:

1. Return Window & Condition

• Timeframe: You have 14 days from the moment of delivery to inspect your order and try or view the items.

• Condition: Items must be returned in their original state and packaging (or a reasonable alternative if the original is no longer usable).

• Inclusions: You must include the filled-out return form inside the package along with the items.

2. Return Shipping Costs & Recommendations

• Cost: The return shipment is at your own expense.

• Best Practices: It is recommended to use a shipping service that provides proof of shipment, such as a Track & Trace code, and ensure the parcel has sufficient postage. Keep your shipping receipt until the return is fully processed.

3. Refunds & Deductions

• Method: Refunds are issued using the same payment method you used to place the original order.

• Processing Time: Once the returned items are received, you will get a confirmation email, and the refund will be processed within 14 days.

• Depreciation: If items arrive damaged or show signs of use beyond normal inspection, a fee for depreciation may be charged.

4. Exchanges

• If you wish to exchange an item, Locks-On-Line advises placing a new order for the desired replacement item rather than processing a direct exchange